Help Center & FAQ

Find answers to common questions about using Vibezey, managing your channel, and interacting with the community.

Account & Authentication

How do I create a channel?
Navigate to the Creator Studio from the sidebar and follow the setup flow to customize your channel name, handle, and avatar. You must have a registered account to create a channel.
How do I secure my account?
We recommend using a strong password. You can manage your security settings and view connected apps in the Settings > Account section.

Videos & Clips

What is the difference between Videos and Clips?
Videos are long-form content intended for landscape viewing. Clips are short, vertical videos designed for the mobile-first Clips feed. They appear in separate feeds and are categorized differently.
How do I upload a video or clip?
Go to the Creator Studio and click 'Upload'. You can select your media file and add metadata. The system will process it for playback. Ensure your video is a supported format (like MP4 or WebM).
Why is my video not playing?
If you see a playback error, it might be due to an unsupported codec or an expired secure URL. We support standard web codecs like H.264 and HEVC. Try refreshing the page or checking your internet connection.

Creator Studio & Analytics

Where can I see my channel analytics?
In the Creator Studio, navigate to the Analytics tab. You can view your total views, watch time, new followers, and Sparks earned over the last 28 days.
How do I moderate comments on my videos?
Go to Creator Studio > Comments. Here you can view recent comments on your content and choose to hide them from public view if they violate community guidelines.

Sparks & Connectors

What are Sparks?
Sparks are the virtual currency on Vibezey. Viewers can send Sparks to creators to show appreciation. As a creator, you can track your total Sparks in the Studio Analytics.
What are Connectors?
Connectors are users who have subscribed to or followed your channel. They receive updates when you post new Videos or Clips.

Still need help?

If you couldn't find the answer to your question, feel free to reach out to our support team.